Privacy Policy

Life Chiropractic Centre ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website, how we use it, and your choices. We will never sell, barter, or rent your personal information.

Information we collect

We collect information you give us directly, such as your name, email address, phone number, and any details you include when you book an appointment, fill out a form, or subscribe to updates. Like most websites, we also collect some information automatically through cookies and similar tools (for example, pages visited) to help the site work and to understand how it is used.

How we use your information

We use your information to respond to your enquiries, manage appointments and care, send the updates you have asked for, and improve our website and services. We use it only as permitted by law, and we do not share it with anyone for their own marketing.

Health information (PHIPA)

Personal health information collected as part of your care is handled in accordance with Ontario's Personal Health Information Protection Act (PHIPA). It is kept confidential and used only for your care and as required or permitted by law.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. These include encrypted data transmission (SSL/TLS) on our website, restricted staff access, secure storage of clinical and contact records in compliance with Ontario healthcare regulations including PHIPA, and regular review of our security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

SMS and marketing consent

If you provide your mobile number and opt in to receive text messages from Life Chiropractic Centre, we collect your phone number and consent status. SMS consent is collected separately from any other form submission and is never a condition of receiving care or services.

SMS messaging

If you opt in to receive SMS messages from us:

• You may receive appointment reminders, booking confirmations, and follow-up messages related to your care.
• You may receive promotional messages (seasonal offers, clinic updates, new service announcements) only if you have given separate express consent.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. Reply HELP for help.
• We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes.

Children

Our website and SMS program are not directed to children. We do not knowingly collect personal information from children under 13. If you believe we have such information, please contact us and we will delete it.

Online advertising and analytics

When you first arrive on this site we ask whether you accept cookies for analytics and advertising. You can decline, and if you do, those tools do not run. You can change your mind at any time using the cookie settings link in the footer of every page. The site works either way, and your choice will never affect your care.

We may use tools such as Google Analytics and advertising cookies to understand site usage and show relevant ads. You can opt out of personalized advertising through the Digital Advertising Alliance (youradchoices.ca) and opt out of Google Analytics with the Google Analytics opt-out add-on.

Our practice-management system also sets a cookie on this site so that, if you book or send an enquiry, we can see which page or advertisement brought you here. It links your visit to your booking record; it does not record what you read. We also use Ahrefs Web Analytics, which counts pages visited and how you arrived. It sets no cookies and does not collect personal information.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted here. Please check this page periodically.

Contact us

Questions about this policy or your information? Email us at info@lifechiropracticcentre.ca or call 905-335-5433.

This policy and the use of this site are governed by the laws of Ontario, Canada.